Dispatch Operations Team Member
Responsibilities:
- Training Program: Participate in learning the fundamentals of fleet planning, route optimization, and dispatch operations.
- Customer Service: Provide Exceptional assistance to existing and new customers
- Driver Assistance: Facilitate permits, loads, and general questions and concerns
- Permitting: Help keep our fleet moving by learning to order single-trip and blanket permits through state permitting sites
- Scheduling and Managing: Work with vendor partners to hire and manage pilot cars as needed
- Industry Familiarity: Leverage your existing knowledge of the heavy haul industry to gain a deeper understanding of our specific operations, challenges, and opportunities.
- Collaboration: Work closely with our Director of Operations to understand the nuances of our fleet’s daily operations and contribute insights based on your industry experience.
- Regulatory Compliance: Enhance your knowledge of state and federal regulations governing heavy haul transportation, including permit acquisition and compliance.
- Software Proficiency: Acquire proficiency in using dispatch software, GPS systems, and other technological tools crucial for effective fleet planning.
- Communication Skills: Strengthen your communication skills to effectively interact with drivers, customers, and internal teams, ensuring smooth and efficient operations.
- Problem-Solving: Develop skills in assessing and resolving issues that may arise during transportation, contributing your industry expertise to problem-solving scenarios.
- Documentation: Learn to maintain accurate records of routes, schedules, and communication for reporting and analysis.
Qualifications:
- Educational Background: High school diploma or equivalent (Bachelor’s degree in logistics or a related field is a plus).
- Adaptability: Willingness to learn any role in dispatch and learn new skills in a fast-paced work environment.
- Communication: Strong interpersonal and communication skills with attention to detail.
- Tech-Savvy: Comfortable using computer software and technology tools.
